Service and Support

Our professional Service Team

Rico Czernig

Rico Czernig
Service & Support
...

Contact

Office: +49 7424 980 49 81
Mobile: +49 151 108 273 12

Service & Support in general:

Warranty processing
Repair processing
Sparepart order
Product support
Fault diagnosis and troubleshooting
Documentation
Sample return
Return service for products that are no longer required

Patrick Richters

Patrick Richters
Service Safety
...

Contact

+49 151 108 273 27

Service:

Consulting
Research of guidelines and standards
Risk assessment
Safety concept
Proof of functional safety
Software validation
Operating instructions
Declaration of conformity
CE marking
Risk assessment
Follow-up measurement
Seminars

Nathanael Prömel

Nathanael Prömel
Technical System Sales - Safety Controls South
...

Contact

+49 151 108 273 17

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

Application consulting
Project planning and program development
Hardware configuration

Bastian Jürgens

Bastian Jürgens
Technical System Sales - Safety Controls North
...

Contact

+49 151 101 819 66

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

Application consulting
Project planning and program development
Hardware configuration

Davide Gravili
Technical Support
...

Kontakt

+49 7424 980 49 70

Technical Support

Product support
Fault diagnosis and troubleshooting
Application consulting
Concept development
Programming support

For repairs or warranty requests, please have the following data ready:

Article Name
Article Number
Serial Number
Costumer Reference (e.g request number or QS number)

HOLDX R User Tutorials

Our HOLDX R User Tutorials are now available as a playlist on YouTube! Our product manager Rico Czernig explains topics like the subsequent magnet calibration or diagnostic data. Have a look at the playlist for HOLDX RL and RS, as well as for our HOLDX Manager!