Service & Support

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SSP 's professional Service Team

If you have any questions or require assistance, please feel free to contact our Service and Support Team! The appropriate contact persons for your concerns are listed below:

 

Rico Czernig

 Rico Czernig
Service & Support
...

Contact

 

Office: +49 7424 980 49 81
Mobile: +49 151 108 273 12
 

Service & Support in general:

  • Warranty processing
  • Repair processing
  • Sparepart order
  • Product support
  • Fault diagnosis and troubleshooting
  • Documentation
  • Sample return
  • Return service for products that are no longer required

 

 

Patrick Richters

 Patrick Richters
Service Safety
...

Contact

 

 +49 151 108 273 27

Service:

  • Consulting
  • Research of guidelines and standards
  • Risk assessment
  • Safety concept
  • Proof of functional safety
  • Software validation
  • Operating instructions
  • Declaration of conformity
  • CE marking
  • Risk assessment
  • Follow-up measurement
  • Seminars

 

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Nathanael Prömel


 Nathanael Prömel
Technical System Sales - Safety Controls South 
...

Contact

 

+49 151 108 273 17

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

  • Application consulting
  • Project planning and program development
  • Hardware configuration

 

Bastian Jürgens

 Bastian Jürgens
Technical System Sales - Safety Controls North
...

Contact

 

 +49 151 101 819 66

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

  • Application consulting
  • Project planning and program development
  • Hardware configuration

 

 

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Davide Gravili
 
Davide Gravili
Technical Support
...

Kontakt

 

 +49 7424 980 49 70

Technical Support

  • Product support
  • Fault diagnosis and troubleshooting
  • Application consulting
  • Concept development
  • Programming support

 

 

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For repairs or warranty requests, please have the following data ready:

  • Article Name
  • Article Number
  • Serial Number
  • Costumer Reference (e.g request number or QS number)

 

 

 

HOLDX R User Tutorials

Our HOLDX R User Tutorials are now available as a playlist on YouTube! Our product manager Rico Czernig explains topics like the subsequent magnet calibration or diagnostic data. Have a look at the playlist for HOLDX RL and RS, as well as for our HOLDX Manager!